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1.
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Communication counts : getting it right in college and life / David Worley, Debra Worley, Laura Soldner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, c2008
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 370.14 WOR.

2.
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Marketin management : strategy and action / Henry Assael by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Massachusetts : Kent Publishing, c1985
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.8 ASS.

3.
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Super service : seven keys to delivering great customer service... / Jeff Gee, Val Gee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NewYork : McGraw Hill, c1999
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.812 GEE.

4.
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Art of Retailing / Arun Mahapatra by Series: (Management Books)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Lotus Press, c2015
Availability: Items available for loan: CUoM Library (2)Location, call number: General Stacks 658.87 MAH, ...

5.
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Customer relationship management / Kristin Anderson, Carol Kerr. by Series: Briefcase books series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2002
Online resources:
Availability: Items available for loan: eBooks (2)Location, call number: eBooks 658.812 AND, ...

6.
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Customer relationship management : a strategic imperative in the world of e-business / editor and contributor, Stanley A. Brown. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto ; New York : John Wiley & Sons Canada, c2000
Online resources:
Availability: Items available for loan: eBooks (1)Location, call number: eBooks 658.812 CUS.

7.
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Customer care excellence : how to create an effective customer focus / Sarah Cook. by
Edition: 5th ed., Fully updated.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2008
Online resources:
Availability: Items available for loan: eBooks (1)Location, call number: eBooks 658.812 COO.

8.
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Customer relationship management : how to turn a good business into a great one! / Graham Roberts-Phelps. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Hawksmere, 2001
Online resources:
Availability: Items available for loan: eBooks (1)Location, call number: eBooks 658.812 ROB.

9.
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Customer relationship management : Electronic Customer Care in the New Economy / Andreas Muther by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto ; New York : John Wiley & Sons Canada, c2000
Online resources:
Availability: Items available for loan: eBooks (1)Location, call number: eBooks 658.812 MUT.

10.
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Essentials of CRM : a guide to customer relationship management / Bryan Bergeron. by Series: Essentials series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, c2002
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.812 BER.

11.
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Sales management : a primer for frontier markets / Robert E. Hinson, Ogechi Adeola, Abednego Feehi Okoe Amartey. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Charlotte, NC : IAP - Information Age Publishing, 2019
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.81 HIN.

12.
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Customer care excellence : how to create an effective customer focus / Sarah Cook. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Kogan Page, 2011
Availability: Not available: CUoM Library: Checked out (1).

13.
Sales management : shaping futue sales leaders / Erffmeyer Honeycutt Tanner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Harlow : Pearson Educational, 2014
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.81 TAN.

14.
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Customer Relationship Management : Concept, Strategy, and Tools / V. Kumar, Werner Reinartz. by Series: Springer Texts in Business and Economics
Edition: 3rd ed. 2018.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2018
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.8127 KUM.

15.
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Customer Relationship Management : Concept, Strategy, and Tools / by V. Kumar, Werner Reinartz. by Series: Springer Texts in Business and Economics
Edition: 3rd ed. 2018.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2018
Online resources:
Availability: Items available for loan: eBooks (1)Location, call number: eBooks 658.812 KUM.

16.
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Customer care excellence : how to create an effective customer focus / Sarah Cook. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2011
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.812 COO.

17.
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Customer relationship management : Electronic Customer Care in the New Economy / Andreas Muther by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto ; New York : John Wiley & Sons Canada, c2000
Online resources:
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.812 MUT.

18.
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Customer care excellence : how to create an effective customer focus / Sarah Cook. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Kogan Page, 2008
Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.812 COO.

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