Customer care excellence : how to create an effective customer focus / Sarah Cook.

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Material type: Text

TextPublication details: London ; Kogan Page, 2008.Edition: 5th edDescription: viii, 278 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	CUoM Library General Stacks	Business Management/Accounting/Marketing	658.812 COO (Browse shelf(Opens below))	Available	00014361

Includes bibliographical references and index.

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