Customer care excellence : how to create an effective customer focus / Sarah Cook.

By:

Cook, Sarah, 1955-

Material type: Text

TextPublication details: London ; Philadelphia : Kogan Page, 2011.Edition: 6th edDescription: viii, 278 p. : ill. ; 24 cmISBN:

9780749457051
0749457058
9780749453510
0749453516

Subject(s):

DDC classification:

658.812 COO 22

LOC classification:

HF5415.5 .C6635 2011

Online resources:

Contents:

An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	CUoM Library General Stacks	Business Management/Accounting/Marketing	658.812 COO (Browse shelf(Opens below))	Available	00014320

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.