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	161.	Image from Amazon.com	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Kogan Page, 2008 Availability: Items available for loan: CUoM Library (1)Location, call number: General Stacks 658.812 COO. Place hold Save to lists Add to cart (remove)
	162.	Image from Amazon.com	Nelson Mandela : a biography / Peter Limb. by Limb, Peter Series: Greenwood biographies Material type: Text; Format: print ; Nature of contents: ; Literary form: Not fiction Publication details: Westport, Conn. : Greenwood Press, 2008 Online resources: Click here to access online Availability: Items available for loan: eBooks (1)Location, call number: eBooks 968.065092 LIM. Place hold Save to lists Add to cart (remove)