Normal view MARC view ISBD view

Customer care excellence : (Record no. 30382)

MARC details
000 -LEADER
fixed length control field	01662cam a2200361 a 4500
001 - CONTROL NUMBER
control field	16282750
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20250107115651.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	100614s2011 paua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2010023892
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780749457051
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0749457058
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780749453510
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0749453516
035 ## - SYSTEM CONTROL NUMBER
System control number	(OCoLC)ocn642351979
040 ## - CATALOGING SOURCE
Original cataloging agency	DLC
Transcribing agency	CUoM
Modifying agency	YDX
--	YDXCP
--	CDX
--	BWX
--	DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	.C6635 2011
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812 COO
Edition number	22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Cook, Sarah,
Dates associated with a name	1955-
245 10 - TITLE STATEMENT
Title	Customer care excellence :
Remainder of title	how to create an effective customer focus /
Statement of responsibility, etc.	Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement	6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	London ;
--	Philadelphia :
Name of publisher, distributor, etc.	Kogan Page,
Date of publication, distribution, etc.	2011.
300 ## - PHYSICAL DESCRIPTION
Extent	viii, 278 p. :
Other physical details	ill. ;
Dimensions	24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Total quality management.
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified	Contributor biographical information
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/enhancements/fy1114/2010023892-b.html">http://www.loc.gov/catdir/enhancements/fy1114/2010023892-b.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified	Publisher description
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/enhancements/fy1114/2010023892-d.html">http://www.loc.gov/catdir/enhancements/fy1114/2010023892-d.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	7
b	cbc
c	orignew
d	1
e	ecip
f	20
g	y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Books

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Dewey Decimal Classification			Business Management/Accounting/Marketing	CUoM Library	CUoM Library	General Stacks	01/07/2025		658.812 COO	00014320	01/07/2025	01/07/2025	Books