Customer relationship management : (Record no. 30424)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01095cam a22003014a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 12197527 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250228160059.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250228s2000 onca b 000 0 eng c |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 00709499 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | C00-930951-9 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783642625435 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm43847101 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaOTU |
| Language of cataloging | eng |
| Transcribing agency | CUoM |
| Modifying agency | TJC |
| -- | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C836 2000 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 MUT |
| Edition number | 22 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Muther, Andreas |
| 9 (RLIN) | 13251 |
| 245 00 - TITLE STATEMENT | |
| Title | Customer relationship management : |
| Remainder of title | Electronic Customer Care in the New Economy / |
| Statement of responsibility, etc. | Andreas Muther |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Toronto ; |
| -- | New York : |
| Name of publisher, distributor, etc. | John Wiley & Sons Canada, |
| Date of publication, distribution, etc. | c2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxviii, 345 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Electronic commerce. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=cb6fce1a2a2ca132c82cbfabfa351db5">http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=cb6fce1a2a2ca132c82cbfabfa351db5</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | pccadap |
| d | 2 |
| e | ncip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Business Management/Accounting/Marketing | CUoM Library | CUoM Library | General Stacks | 02/28/2025 | 658.812 MUT | 00014362 | 02/28/2025 | 02/28/2025 | Books |