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Customer relationship management : Electronic Customer Care in the New Economy /

Muther, Andreas

Customer relationship management : Electronic Customer Care in the New Economy / Andreas Muther - Toronto ; New York : John Wiley & Sons Canada, c2000. - xxviii, 345 p. : ill. ; 24 cm.

Includes bibliographical references.

ISBN: 9783642625435

LCCN: 00709499

Nat. Bib. No.: C00-930951-9

Subjects--Topical Terms:
Customer relations--Management.
Electronic commerce.

LC Class. No.: HF5415.5 / .C836 2000

Dewey Class. No.: 658.812 MUT

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