Managing difficult, frustrating, and hostile conversations : (Record no. 2230)

MARC details
000 -LEADER
fixed length control field 02145cam a22003974a 4500
001 - CONTROL NUMBER
control field 13735379
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20191010122916.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040929s2005 cau b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2004022974
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 141291339X (cloth)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1412913403 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency SAUT Mbeya Library
Modifying agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number LB3011.5
Item number .K67 2005
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 371.5 KOS
Edition number 22nd ed.
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Kosmoski, Georgia J.
245 10 - TITLE STATEMENT
Title Managing difficult, frustrating, and hostile conversations :
Remainder of title strategies for savvy administrators /
Statement of responsibility, etc. Georgia J. Kosmoski, Dennis R. Pollack.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Thousand Oaks, Calif. :
Name of publisher, distributor, etc. Corwin Press,
Date of publication, distribution, etc. c2005.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 152p. ;
Dimensions 24cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 139-145) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element School administrators
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Aggressiveness
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mediation
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Behavior modification
Geographic subdivision United States.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Pollack, Dennis R.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/ecip051/2004022974.html">http://www.loc.gov/catdir/toc/ecip051/2004022974.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0658/2004022974-d.html">http://www.loc.gov/catdir/enhancements/fy0658/2004022974-d.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0734/2004022974-b.html">http://www.loc.gov/catdir/enhancements/fy0734/2004022974-b.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004848 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004849 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004850 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004851 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004853 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004854 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004855 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004856 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004857 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004858 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004859 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004860 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004861 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004862 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004863 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004864 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004865 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004866 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004867 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004868 10/03/2019 10/03/2019 Books
    Dewey Decimal Classification     Education CUoM Library CUoM Library General Stacks 10/03/2019   371.5 KOS 00004852 10/03/2019 10/03/2019 Books

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