Managing difficult, frustrating, and hostile conversations :
Kosmoski, Georgia J.
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack. - 2nd ed. - Thousand Oaks, Calif. : Corwin Press, c2005. - xiii, 152p. ; 24cm.
Includes bibliographical references (p. 139-145) and index.
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
141291339X (cloth) 1412913403 (pbk.)
2004022974
Conflict management--United States.
School administrators--United States.
Aggressiveness--United States.
Mediation--United States.
Behavior modification--United States.
LB3011.5 / .K67 2005
371.5 KOS
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack. - 2nd ed. - Thousand Oaks, Calif. : Corwin Press, c2005. - xiii, 152p. ; 24cm.
Includes bibliographical references (p. 139-145) and index.
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
141291339X (cloth) 1412913403 (pbk.)
2004022974
Conflict management--United States.
School administrators--United States.
Aggressiveness--United States.
Mediation--United States.
Behavior modification--United States.
LB3011.5 / .K67 2005
371.5 KOS