| 000 | 01379cam a22003494a 4500 | ||
|---|---|---|---|
| 001 | 12931166 | ||
| 005 | 20251229122750.0 | ||
| 008 | 020916s2002 enka b 001 0 eng | ||
| 010 | _a 2002014806 | ||
| 020 | _a0749438983 | ||
| 020 | _a9780749438982 | ||
| 035 | _a12931166 | ||
| 040 |
_aDLC _cCUoM _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.G456 2002 |
| 082 | 0 | 0 |
_a658.812 GEN _222 |
| 100 | 1 |
_aGentle, Michael, _d1957- |
|
| 245 | 1 | 4 |
_aThe CRM project management handbook : _bbuilding realistic expectations and managing risk / _cMichael Gentle. |
| 260 |
_aLondon ; _aSterling, VA : _bKogan Page, _c2002. |
||
| 300 |
_axii, 227 p. : _bill. ; _c24 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 504 | _aIncludes bibliographical references (p. [221]) and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0715/2002014806-d.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0912/2002014806-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c30656 _d30656 |
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