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| 005 | 20250228160059.0 | ||
| 008 | 250228s2000 onca b 000 0 eng c | ||
| 010 | _a 00709499 | ||
| 015 | _aC00-930951-9 | ||
| 020 | _a9783642625435 | ||
| 035 | _a(OCoLC)ocm43847101 | ||
| 040 |
_aCaOTU _beng _cCUoM _dTJC _dDLC |
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_aHF5415.5 _b.C836 2000 |
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_a658.812 MUT _222 |
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| 100 |
_aMuther, Andreas _913251 |
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| 245 | 0 | 0 |
_aCustomer relationship management : _bElectronic Customer Care in the New Economy / _cAndreas Muther |
| 260 |
_aToronto ; _aNew York : _bJohn Wiley & Sons Canada, _cc2000. |
||
| 300 |
_axxviii, 345 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 | _aElectronic commerce. | |
| 856 | 4 | 2 | _uhttp://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=cb6fce1a2a2ca132c82cbfabfa351db5 |
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