| 000 | 01011cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 4033847 | ||
| 005 | 20240503142947.0 | ||
| 008 | 980505s1998 nyu 001 0 eng | ||
| 010 | _a 98024870 | ||
| 020 | _a9781269374506 | ||
| 040 |
_aDLC _cCUoM _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.C844 1998 |
| 082 | 0 | 0 |
_a658.812 HAR _222 |
| 100 |
_aHarris, Elaine K. _913365 |
||
| 245 | 0 | 0 |
_aCustomer service : _bA Practical Approach / _cElaine K. Harris |
| 250 | _a6th ed. | ||
| 260 |
_aHarlow : _bPearson, _c2014 |
||
| 300 |
_axix, 234 p. ; _c24 cm. |
||
| 440 | 0 | _aBusinessMasters | |
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xCase studies. |
|
| 700 | 1 |
_aWiersema, Frederik D. _q(Frederik Derk) |
|
| 856 | 7 | _uhttp://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=831e66ebc1e813245e2f719013b85a34 | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cEBKS |
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| 999 |
_c29119 _d29119 |
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