| 000 | 00790cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 12615395 | ||
| 003 | OSt | ||
| 005 | 20240125155307.0 | ||
| 008 | 011210s2002 nyua b 001 0 eng | ||
| 010 | _a 2001008002 | ||
| 020 | _a0471206032 (pbk. : alk. paper) | ||
| 040 |
_aDLC _cCUoM Library _dDLC |
||
| 042 | _apcc | ||
| 082 | 0 | 0 |
_a658.812 BER _222 |
| 100 | 1 | _aBergeron, Bryan P. | |
| 245 | 1 | 0 |
_aEssentials of CRM : _ba guide to customer relationship management / _cBryan Bergeron. |
| 260 |
_aNew York : _bWiley, _cc2002. |
||
| 300 |
_axiii, 220p. : _bill. ; _c23cm. |
||
| 440 | 0 | _aEssentials series | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
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| 999 |
_c28887 _d28887 |
||