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| 005 | 20230828113742.0 | ||
| 008 | 020912s2003 nyua 001 0 eng | ||
| 010 | _a 2002014953 | ||
| 020 | _a0814471714 | ||
| 020 |
_z9780814426975 _qebook |
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_aHF5415.5 _b.D558 2003 |
| 082 | 0 | 0 |
_a658.812 DIJ _222 |
| 100 | 1 |
_aDiJulius, John R., _d1964- |
|
| 245 | 1 | 0 |
_aSecret service : _bhidden systems that deliver unforgettable customer service / _cJohn R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. |
| 260 |
_aNew York : _bAMACOM, _cc2003. |
||
| 300 |
_axix, 172 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aSecret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer loyalty. | |
| 856 | _uhttp://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=ad993cf192242cb863fe7ff7f169b2f7 | ||
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