000			02145cam a22003974a 4500
999			_c2230 _d2230
001			13735379
005			20191010122916.0
008			040929s2005 cau b 001 0 eng
010			_a 2004022974
020			_a141291339X (cloth)
020			_a1412913403 (pbk.)
040			_aDLC _cSAUT Mbeya Library _dDLC
042			_apcc
043			_an-us---
050	0	0	_aLB3011.5 _b.K67 2005
082	0	0	_a371.5 KOS _222nd ed.
100	1		_aKosmoski, Georgia J.
245	1	0	_aManaging difficult, frustrating, and hostile conversations : _bstrategies for savvy administrators / _cGeorgia J. Kosmoski, Dennis R. Pollack.
250			_a2nd ed.
260			_aThousand Oaks, Calif. : _bCorwin Press, _cc2005.
300			_axiii, 152p. ; _c24cm.
504			_aIncludes bibliographical references (p. 139-145) and index.
505	0		_aDefusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
650		0	_aConflict management _zUnited States.
650		0	_aSchool administrators _zUnited States.
650		0	_aAggressiveness _zUnited States.
650		0	_aMediation _zUnited States.
650		0	_aBehavior modification _zUnited States.
700	1		_aPollack, Dennis R.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip051/2004022974.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0658/2004022974-d.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0734/2004022974-b.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK