The phone book : telephone skills for business success / Judith E. Fisher.

By:

Fisher, Judith E

Material type: Text

TextPublication details: Chicago : Irwin Mirror Press, c1996.Description: xiii, 128p. : ill. ; 28cmISBN:

0256187444

Subject(s):

DDC classification:

651.73 FIS 22nd ed.

LOC classification:

HF5541.T4 F578 1996

Online resources:

Summary: The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	CUoM Library General Stacks	Business Management/Accounting/Marketing	651.73 FIS (Browse shelf(Opens below))	Available	00005851

Includes index

The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.

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