TY  - BOOK
AU  - MAHAPATRA, Arun 
TI  - Art of Retailing / 
SN  - 9788183822084
U1  - 658.87 MAH 22nd ed.
PY  - 2015///
CY  - New Delhi
PB  - Lotus Press, 
KW  - Customer relations.
KW  - Selling
N1  - Includes bibliography
N2  - The best thing about dealing with a good sales person is you don't feel like you're being sold to. This program is designed to equip staff with the skills and techniques they need to approach sales opportunities with confidence. It looks at a variety of scenarios which sales staff can relate to, such as the department store, the DIY store, the bank, the shoe shop, and many more.
ER  -