TY  - BOOK
AU  - GEE, Jeff
AU  - Val Gee
TI  - Super service: seven keys to delivering great customer service... 
SN  - 0070248176
U1  - 658.812 GEE 22nd ed.
PY  - 1999///
CY  - NewYork
PB  - McGraw Hill
KW  -    Customer relations
KW  - Customer services
N1  - Includes index
N2  - Evidence shows that the people who enjoy their work the most who provide the best customer service. This book helps you become a better performer. It tells you how to bring energy and enthusiasm to customer encounters and turn service problems into opportunities
ER  -