How Toyota became #1 : leadership lessons from the world's greatest car company /
How Toyota became number one
David Magee.
- New York : Penguin Group, 2008.
- xv, 239 p. : ill. ; 21 cm.
Includes bibliographical references (p. 225-232) and index.
Diligently apply to the right pursuits -- Strive for continuous improvement -- Power of humility -- Rid all that adds no value -- Improve quality by exposing the truth -- Raise the bar to unreachable heights -- Favor long-term strategies over short-term fixes -- Learn the customer, live the customer -- Take time to study, then implement with speed -- Let failure be your teacher -- Cultivate evolution -- Plan big, execute small -- Manage like you have no power -- Carefully cultivate and support partners -- Power of paranoia -- Conclusion: Work for the right reasons.
Automobile industry and trade--Management--Japan--Case studies. Automobile industry and trade--Management--United States--Case studies. Leadership--Case studies. Customer services--Case studies.