Customer care excellence : how to create an effective customer focus /
Sarah Cook.
- 5th ed.
- London ; Kogan Page, 2008.
- viii, 278 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780749450663 9780749450663
2007038701
GBA777398 bnb
014016123 Uk
Customer relations. Customer services. Total quality management.