TY  - BOOK
AU  - Muther, Andreas 
TI  - Customer relationship management: Electronic Customer Care in the New Economy 
SN  - 9783642625435
AV  - HF5415.5 .C836 2000
U1  - 658.812 MUT 22
PY  - 2000///
CY  - Toronto, New York
PB  - John Wiley & Sons Canada
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes bibliographical references
UR  - http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=cb6fce1a2a2ca132c82cbfabfa351db5
ER  -