Muther, Andreas

Customer relationship management : Electronic Customer Care in the New Economy / Andreas Muther - Toronto ; New York : John Wiley & Sons Canada, c2000. - xxviii, 345 p. : ill. ; 24 cm.

Includes bibliographical references.

9783642625435

00709499

C00-930951-9


Customer relations--Management.
Electronic commerce.

HF5415.5 / .C836 2000

658.812 MUT