Muther, Andreas Customer relationship management : Electronic Customer Care in the New Economy / Andreas Muther - Toronto ; New York : John Wiley & Sons Canada, c2000. - xxviii, 345 p. : ill. ; 24 cm. Includes bibliographical references. ISBN: 9783642625435 LCCN: 00709499 Nat. Bib. No.: C00-930951-9 Subjects--Topical Terms: Customer relations--Management.Electronic commerce. LC Class. No.: HF5415.5 / .C836 2000 Dewey Class. No.: 658.812 MUT