TY  - BOOK
AU  - Harris, Elaine K. 
AU  - Wiersema,Frederik D.
TI  - Customer service: A Practical Approach 
SN  - 9781269374506
AV  - HF5415.5 .C844 1998
U1  - 658.812 HAR 22
PY  - 2014///
CY  - Harlow
PB  - Pearson
KW  - Customer services
KW  - Case studies
N1  - Includes index
UR  - http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=831e66ebc1e813245e2f719013b85a34
ER  -