TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 9780132742399 (alk. paper)
AV  - HF5415.5 .H2897 2013
U1  - 658.812 HAR 23
PY  - 2013///
CY  - Boston
PB  - Pearson
KW  - Customer services
N1  - Includes index
UR  - http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=760837ec4711063f75d4ab51baf14d4c
ER  -