Harris, Elaine K. <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris. 
 - 6th ed. 
 - Boston :  Pearson,  c2013. 
 - xv, 175 p. :  ill. ;  26 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780132742399 (alk. paper) 013274239X (alk. paper) 
<br/><br/><label>LCCN: </label>2011030926 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H2897 2013 
<br/><br/><label>Dewey Class. No.: </label>658.812 HAR