FAULKNER,MIKE  <br/><br/>
CUSTOMER MANAGEMENT EXCELLENCE 
MIKE FAULKNER 
 - rev.ed.  
 - Great Britain  John Wiley & Sons Ltd  2003 
 - vi225p.:  ill. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0470848537 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing--Technology
<br/><br/><label>Dewey Class. No.: </label>658.404 FAU