Hoyle,David  <br/><br/>
QUALITY MANAGEMENT E S S E N T I A L S 
David Hoyle 
 - rev.ed. 
 -  Elsevier Limited.,  2007 
 - ix,223p.:  ill. 
<br/><br/> Includes index and bibliography 
<br/><br/><label>ISBN: </label>0750667869 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing--Technology
<br/><br/><label>Dewey Class. No.: </label>658.404 HOY