TY  - BOOK
AU  - FAULKNER,MIKE 
TI  - CUSTOMER MANAGEMENT EXCELLENCE
SN  - 0470848537
U1  - 658.404 FAU 22
PY  - 2003///
CY  - Great Britain
PB  - John Wiley & Sons Ltd
KW  - Marketing
KW  - Technology
N1  - includes index
UR  - http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=0d464399323bdfeda886220664d9d493
ER  -