DiJulius, John R.,  1964- <br/><br/>
Secret service :  hidden systems that deliver unforgettable customer service / 
John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. 
 - New York :  AMACOM,  c2003. 
 - xix, 172 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships. 
<br/><br/><label>ISBN: </label>0814471714 
<br/><br/><label>LCCN: </label>2002014953 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer loyalty.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D558 2003 
<br/><br/><label>Dewey Class. No.: </label>658.812 DIJ