TY  - BOOK
AU  - Anderson,Kristin 
AU  - Carol Kerr
TI  - Customer Relationship Management
U1  - 658.4 AND 22
PY  - 2002///
CY  - United States of America.
PB  - McGraw-Hill
KW  - Marketing
KW  - Technology
N1  - includes  index
UR  - http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=ef51e2dd843bd9f1c9a4c1b1a4a0040e
ER  -