Anderson,Kristin  <br/><br/>
Customer Relationship Management 
Kristin Anderson And Carol Kerr 
 - rev.ed. 
 - United States of America.  McGraw-Hill  2002 
 - 178p.:  ill. 
<br/><br/> includes  index 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing--Technology
<br/><br/><label>Dewey Class. No.: </label>658.4 AND