TY  - BOOK
AU  - Smith,Ralph F. 
TI  - Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers
SN  - 9780470047460
U1  - 000.01 SMI 22
PY  - 2007///
CY  - Canada
PB  - John Wiley & Sons, Inc.
KW  - Education
KW  - Computer science
N1  - includes index
UR  - http://41.59.100.242:80/cgi-bin/koha/opac-retrieve-file.pl?id=449b7f108a11a2062344e50300c733cb
ER  -