Smith,Ralph F.  <br/><br/>
Business Process Management and the Balanced Scorecard  Using Processes as Strategic Drivers 
Ralph F. Smith 
 - rev.ed. 
 - Canada:  John Wiley & Sons, Inc.,  2007 
 - ix,240p.:  ill. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9780470047460 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Education--Computer science
<br/><br/><label>Dewey Class. No.: </label>000.01 SMI