TY  - BOOK
AU  - WORLEY, David
AU  - Laura Soldne
AU  - Debra Worley
TI  - Communication counts: getting it right in college and life 
SN  - 978-0-205-56468-2
U1  - 370.14 WOR 22nd ed.
PY  - 2008///
CY  - Boston
PB  - Pearson
KW  - 	 Communication Customer relations Interpersonal relations
N1  - Includes bibliography and index
N2  - The author discusses the necessity of communications in a business setting. She cited the implementation of Plain Talk by the Annie E. Cassey Foundation which proves the fact that policy works best when decision makers, community residents and citizen customers communicate effectively. She also revealed that to surely achieve success in the business, it is suggested to never underestimate the emotional power
ER  -