Service support / Central Computer and Telecommunications Agency

By:

Central Computer and Telecommunications Agency

Material type: Text

TextSeries: ITIL best practice seriesPublication details: London : The Stationery Office, 2000Description: xviii, 308p. : ill. ; 30cmISBN:

9780113300150

Subject(s):

DDC classification:

22 004.068 SER

Summary: Service Support focuses on ensuring that the customer has access to appropriate services to support business functions, and covers the related functions which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. Topics covered include: - Service Desk - Incident Management - Problem Management - Configuration Management - Change Management - Release Management

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	CUoM Library General Stacks	Computer Science	004.068 SER (Browse shelf(Opens below))	Lost	00006185

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Previous	004.03 KIP Kamusi sanifu ya kompyuta /	004.03 KIP Kamusi sanifu ya kompyuta /	004.068 LAU Management information systems : managing the digital firm /	004.068 SER Service support /	004.0922 NOR American computer pioneers /	004.16 EVA Complete technology in action /	004.16 EVA Complete technology in action /	Next

Includes index

Service Support focuses on ensuring that the customer has access to appropriate services to support business functions, and covers the related functions which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. Topics covered include: - Service Desk - Incident Management - Problem Management - Configuration Management - Change Management - Release Management

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