Customer service : a practical approach / Elaine K. Harris.

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Material type: Text

TextPublication details: Boston : Pearson, 2014.Edition: 6th edDescription: xv, 175 p. : ill. ; 26 cmISBN:

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Item type	Current library	Collection	Call number	Status	Barcode
Books	CUoM Library General Stacks	Business Management/Accounting/Marketing	658.812 HAR (Browse shelf(Opens below))	Available	00011797

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Previous	658.812 COO Customer care excellence : how to create an effective customer focus /	658.812 COO Customer care excellence : how to create an effective customer focus /	658.812 GEE Super service : seven keys to delivering great customer service... /	658.812 HAR Customer service : a practical approach /	658.812 KAT Service management /	658.812 MUT Customer relationship management : Electronic Customer Care in the New Economy /	658.8127 KUM Customer Relationship Management : Concept, Strategy, and Tools /	Next

Includes index.

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