Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

By:

DiJulius, John R, 1964-

Material type: Text

TextPublication details: New York : AMACOM, c2003.Description: xix, 172 p. : ill. ; 23 cmISBN:

0814471714

Subject(s):

DDC classification:

658.812 DIJ 22

LOC classification:

HF5415.5 .D558 2003

Online resources:

Click here to access online

Contents:

Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
eBooks	eBooks eBooks	Business Management/Accounting/Marketing	658.812 DIJ (Browse shelf(Opens below))	Available	BMFL23080841

Includes index.

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