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Customer service : A Practical Approach /

Harris, Elaine K.

Customer service : A Practical Approach / Elaine K. Harris - 6th ed. - Harlow : Pearson, 2014 - xix, 234 p. ; 24 cm. - BusinessMasters .

Includes index.

ISBN: 9781269374506

LCCN: 98024870

Subjects--Topical Terms:
Customer services--Case studies.

LC Class. No.: HF5415.5 / .C844 1998

Dewey Class. No.: 658.812 HAR

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