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Customer care excellence : how to create an effective customer focus /

Cook, Sarah, 1955-

Customer care excellence : how to create an effective customer focus / Sarah Cook. - 6th ed. - London ; Kogan Page, 2011. - viii, 278 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 9780749450663 0749450665

LCCN: 2007038701

Nat. Bib. No.: GBA777398 bnb

Nat. Bib. Agency Control No.: 014016123 Uk

Subjects--Topical Terms:
Customer relations.
Customer services.
Total quality management.

LC Class. No.: HF5415.5 / .C6635 2008

Dewey Class. No.: 658.812 COO

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