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Customer service : a practical approach /

Harris, Elaine K.

Customer service : a practical approach / Elaine K. Harris. - 6th ed. - Boston : Pearson, c2013. - xv, 175 p. : ill. ; 26 cm.

Includes index.

ISBN: 9780132742399 (alk. paper) 013274239X (alk. paper)

LCCN: 2011030926

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .H2897 2013

Dewey Class. No.: 658.812 HAR

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