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Branded customer service : the new competitive edge /

Barlow, Janelle, 1943-

Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - 1st ed. - San Francisco, CA : Berrett-Koehler, c2004. - xii, 259 p. : ill. ; 24 cm.

Includes bibliographical references (p. 243-2445) and index.

ISBN: 1576752984

LCCN: 2004047605

Subjects--Topical Terms:
Customer services.
Business names.
Brand name products.

LC Class. No.: HF5415.5 / .B3667 2004

Dewey Class. No.: 658.812 BAR

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